Where Timeless Elegance Meets Modern Living
Look, we get it - nobody actually enjoys reading privacy policies. But here at Pyrelith Venmora, we're pretty straightforward about how we handle your information. We're a boutique agency that values trust above everything, so we've tried to keep this as clear and honest as possible.
This privacy policy explains how Pyrelith Venmora Realty ("we," "us," or "our") collects, uses, and protects your personal information when you interact with our services. Whether you're browsing waterfront estates or looking for that perfect heritage property, we want you to feel comfortable knowing your data's in good hands.
By using our website or services, you're agreeing to the practices described here. If something doesn't sit right with you, we'd love to hear about it before you move on.
This policy applies to: Our website, email communications, property viewings, consultation services, and any other interactions you have with our team.
When you reach out about a property or sign up for market insights, we'll collect things like your name, email, phone number, and property preferences. Sometimes we'll ask about your budget range or timeline - basically what we need to help you find the right place without wasting your time.
Occasionally we might receive info from MLS databases, public property records, or professional networks - but only stuff that's relevant to helping you buy or sell property. We're not out here buying data lists or anything sketchy like that.
Here's the deal - we use your information to actually help you, not to bombard you with junk. Specifically:
Match you with properties that fit what you're looking for, schedule viewings, send you new listings that match your criteria, and provide market analysis for areas you're interested in.
Respond to your inquiries, send appointment reminders, share market updates you've asked for, and keep you posted on properties you've shown interest in.
Understand which properties get the most interest, improve our website experience, and figure out what content actually helps our clients make decisions.
Comply with real estate regulations, maintain transaction records as required by law, and protect against fraud or misuse of our services.
We won't use your info for purposes you haven't agreed to. If we want to do something new with your data, we'll ask first.
We're pretty protective of your information, but there are times when we need to share it. Here's when that happens:
We work with trusted partners who help us run our business - think email services, website hosting, CRM systems. They only get access to what they need to do their job, and they're bound by confidentiality agreements.
When you're buying or selling, we'll need to share relevant info with other agents, lawyers, mortgage brokers, inspectors, and anyone else involved in closing the deal. That's just how real estate works.
If we're legally required to disclose information (court order, regulatory investigation, etc.), we'll comply. But we'll also let you know when possible, unless we're prohibited from doing so.
In the unlikely event that Pyrelith Venmora is acquired or merged with another company, your information would be transferred as part of that transaction. We'd make sure the new owners respect your privacy preferences though.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's what they do for us:
Most browsers let you control cookies through their settings. Just know that if you block all cookies, some parts of our site might not work as smoothly.
We take security seriously. Your information is stored on secure servers with encryption, and we limit access to only those team members who actually need it to help you.
That said, no system is 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. If there's ever a breach that affects your information, we'll let you know right away and work with you to address it.
It's your information, so you've got some say in how we use it. Here's what you can do:
Request a copy of the personal information we have about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Accurate info helps us serve you better anyway.
Ask us to delete your information (with some exceptions for legal/transaction records we're required to keep).
Unsubscribe from our marketing emails anytime. You'll still get transaction-related messages if you're working with us on a deal.
To exercise any of these rights, just shoot us an email at inquiries@pyrelithvenmora.info or give us a call. We'll need to verify your identity first (for security reasons), but then we'll get it sorted out.
Got questions about this policy or how we handle your information? Don't hesitate to reach out. We'd rather answer your questions than have you worry about it.
1288 Alberni Street, Suite 420
Vancouver, BC V6E 1A5
We typically respond to privacy inquiries within 2-3 business days. For urgent matters, calling is probably your best bet.
We'll update this policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know via email or a prominent notice on our website. The "Last Updated" date at the top tells you when the most recent changes were made.
Previous versions: Version 2.0 (March 2024), Version 1.0 (June 2022)